Shipping Policy

Delivery & Pickup Info

'Click & Collect' - allow *1 to 5 Business Days.

'Direct Delivery' in our 'Direct Delivery Zone' - allow *3 to 15 Business Days.

'Pack for Collection by Transport Company' - allow *3 to 15 Business Days.

* Business Hours and Days are - Monday to Friday - 8am to 3pm (AEST & Excluding  Holidays).

If you are in our 'DIRECT DELIVERY ZONE', most fence orders will be delivered to your door for ONLY $130! OR You can collect directly from **14 x Aus-wide 'Click & Collect' Wholesale Glass Pool Fence Warehouses.

**The pickup warehouse in a particular city location) in some cases it may be determined by product type and stock availability with the wharehouse.

(1) PICK UP 'DIRECTLY FROM THE WAREHOUSE' OPTION:

We utilise 14 wholesale warehouses across Australia. If you intend to pickup your order, please understand our processing method:

  • 1. Order received - we receive your order and double check for anything that looks out of place or missing.
  • 2. Order processing - we send your order off to the relevant warehouse to confirm availability.
  • 3. Order approval - we double check and approve the warehouse order. 
  • 4. Order confirmation - we email the address of the relevant warehouse within 1 to 3 business days, as well as a "warehouse order number" for you to quote to the office on arrival at the warehouse. 
  • 5. Order collection - please allow plenty of time (15 min to 30min) as orders are not pre-packed and are picked from the warehouse at the time of collection. (Please note: Time to collect depends on how many customers are in line waiting to collect AND things always get VERY busy in the 3 months leading up to Christmas!) 

ORDER PROCESSING IMPORTANT NOTE: Please allow 1 to 3 business days (Mon-Fri, 8 to 3) for us to process your order and email you a 'Pick-Up (or Delivery) Confirmation Message'.

Orders can be picked up directly from non-retail, 'Click & Collect' Warehouses in Virginia, Brisbane  Molendinar, Gold Coast  Glendenning or Smeaton Grange, Sydney Cardiff, Newcastle Dandenong, Campbellfeild or Derrimut, Melbourne Kilburn, Adelaide Jandakot, Wangara or Bibra Lake, Perth.

PLEASE NOTE:

  • Our warehouses are non-retail 'Click & Collect' warehouses. Orders needs to be placed and paid for via our website prior to receiving a code for pickup. 
  • The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.
  • PICK UP IS MONDAY TO FRIDAY ONLY - 7.30am till 2.30pm. (Warehouse closes at 3pm).

(2) 'DIRECT DELIVERY ZONE' OPTION for $130 excluding gst covers most of the following areas (where we have a local warehouse and our own delivery trucks):

We will send a text message within 3 business days (Monday to Friday) to confirm delivery day.

  • The Sunshine Coast 
  • Brisbane 
  • The Gold Coast 
  • The Northern Rivers of NSW 
  • Newcastle
  • Central Coast
  • Sydney 
  • Melbourne
  • Geelong
  • Adelaide
  • Perth

NOTE: Average delivery time frame is 5 to 10 working days. 

(3) OUTSIDE OF OUR 'DIRECT DELIVERY ZONE' ? 

If you are outside of our $130 'direct delivery zone', your DIY Pool Fence order will be packed on a pallet and delivered to a freight depot near your location for collection or on a crane truck right to your door. Please call or email us to request a freight quote estimate. Please understand that freight will be a lot more expensive, as we need to put a lot of work into packaging your order for transport, and then we need to engage a third-party transport company. For reasonable sized orders our goods still come in at a very good price even with delivery fees. We do not put any mark up on third party deliveries. 

Our products are delivered direct from Wholesale Warehouses in Brisbane, Gold Coast, Sydney, Newcastle, Melbourne, Adelaide and Perth.

Please note:

  • The pick up warehouse (in a particular city location) in some cases will be determined by product type and stock availability.

Contact Us

m: 0403 143 933 | e: info@outdoorinstalls.com.au